Shipping policy

Shipping Policy

Order Processing

Orders are processed within [SUPPLIER-CONFIRMED PROCESSING TIME] business days, excluding weekends and U.S. holidays. You’ll receive a confirmation email after placing your order and a separate email containing tracking information when your order ships.

Estimated Delivery

Tracked standard delivery typically takes [SUPPLIER-CONFIRMED TRANSIT TIME] business days after processing. Delivery estimates are not guarantees and may be affected by carrier delays, severe weather, holidays or an incorrect delivery address.

Shipping Rates

Available shipping methods and charges are displayed at checkout before payment. Free tracked standard shipping is available on qualifying U.S. orders of $65 or more after discounts and before taxes.

Tracking

Tracking information will be emailed after your order is handed to the carrier. Please allow up to 48 hours for tracking activity to appear.

Address Changes

Contact support@getnomo.us as soon as possible if an address needs to be corrected. Changes cannot be guaranteed after an order enters processing or ships.

Delays

If we cannot ship your order within the timeframe communicated at checkout, we will contact you with an updated estimate and the option to continue waiting or cancel the unshipped order for a full refund.

Lost, Damaged or Incorrect Orders

If an order arrives damaged, contains the wrong item or does not arrive despite being marked delivered, contact support@getnomo.us with your order number and relevant photographs when applicable. We will review the shipment and explain the available resolution.

Shipping Area

NOMO currently ships within the United States. International shipping is not available at this time.

Questions

For shipping assistance, contact support@getnomo.us.